About this Oppotunity:
A Renowned Life Insurance Company is urgently looking for a Manager, Brokerage Service Centre located in Tsim Sha Tsui.

Your Roles:

* Oversee the operations and service quality of the service centre
* Provide one-stop service throughout the service process
* Deliver quality services to customers especially for MCV, in line with business strategies and regulatory requirements
* Handle customer complaints, resolve with priority according to company's policy
* Review workflows, procedures and systems to increase productivity and improve efficiency
* Participate in any projects as assigned



Your Requirements:

* Degree Holder in any discipline with at least 5 years of experience of daily operations in servicing customers from different channels
* IIQE Paper 1, 3 & 5 will be preferred
* Customer-focused, independent, self-motivated and able to work under pressure
* May require on-shift duty if necessary
* Professional proficiency of English and Chinese and Mandarin



If you are interested in this role, please click "APPLY" or send your updated CV to me at [email protected]. Only the shortlisted candidates will be notified. All personal data collected will be kept strictly confidential and will be only used for recruitment purposes.

For more job openings, please visit https://www.connectedgroup.com/

#ConnectedGroup #insurance #customerservice

Employer Ref.: 24052024

Please apply through the Employer.