Responsibilities:

1. • • Provide first-line support for Windows-based systems, including basic troubleshooting of DHCP, DNS, and file servers.

     • Assist in managing Active Directory and Microsoft 365 services.

     • Monitor network infrastructure (switches, firewalls).

     • Provide basic helpdesk support, addressing user issues related to PCs and software, both on-site and remotely.

     • Use PowerShell and command-line interfaces for simple scripting or automation tasks.

     • Troubleshoot and resolve basic hardware issues on PCs.

Qualifications:

• • • • • Diploma or above in Computer Science, Information Technology, or a related field.

        • 1+ years of experience in IT support or a related role.

        • Basic knowledge of Windows Server, Active Directory, and Microsoft 365.

        • Familiarity with network infrastructure (e.g., switches).

        • Proficiency in PowerShell and command-line interfaces for scripting and automation tasks.

        • Good problem-solving and communication skills.

        • Certifications (e.g., MCSA, MCSE, CompTIA Network+/Security+) a plus.