Responsibilities:
- Reporting to Sr. Front Desk Manager, the position is responsible for the operation and performance of the Front Desk.
- He or she has to maintain the standard of guest services and to assist Sr. Front Desk Manager in providing overall supervision to Front Desk team members
- Be responsible to control on-day room situation and maximize room revenue and occupancy at all times
- To hire and train new front desk associates, prepare work schedule and keeps records of the daily attendance of Front Desk
- To analyze the guest comments and complaints relating to operations and guest services from Front Desk
- To perform any other duties as assigned by management whenever required
Requirements:
- High Diploma or above in Hospitality related discipline
- A minimum of 5 years’ relevant front desk working experience of which 3 years’ at supervisory level
- Good knowledge of OPERA system or comparable PMS
- Excellent problem solving and interpersonal communication skills, highly motivated and team focused
- Strong sense of service excellence and attentive to detail
- Strong analytical skill and can work independently under pressure
- Proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)
Fringe Benefit:
- 5-days Work Week
- Free Duty Meal
- 12 days Annual Leave
- Birthday Leave
- Marriage Leave
- Full Paid Paternity Leave
- Medical Benefits (Outpatient and Hospitalization)
- Staff Dining Privileges
- Staff Rates on Hotel Guest Room
- External Training Subsidy
- Discretionary Bonus
As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates.
作為關愛員工的僱主，我們提供全面性的員工福利。
Interested parties can apply with full resume and expected salary to Human Resources & Training Department at email / Whatsapp 98209222.
應徵者可將履歷連同薪金要求致人力資源及培訓部 / Whatsapp 9820 9222
Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.
申請人所提供的資料將予以保密及只作招聘有關職位使用，申請人如於兩個月內未獲安排面試，則當作落選論。所有落選人的資料將於六個月內銷毀。
