Responsibilities:

• • • • • • • Act as the primary contact for project delivery and ongoing services.
            • Ensure that services comply with Service Level Agreements and agreed costs.
            • Lead a virtual team to ensure efficient service delivery and high levels of customer satisfaction.
            • Develop and maintain professional relationships as a trusted advisor to clients.
            • Manage services including Data Center Build-to-Suit, Hosting, and Network Services from start to finish.
            • Provide customers with updates on project delivery and service operations.
            • Coordinate internal resources to meet company standards and customer expectations.
            • Conduct team meetings to facilitate clear communication with clients.
            • Collaborate with sales, design, and construction teams to manage project schedules, quality, costs, and risks. Escalate issues as necessary and ensure project closure with customer approval.
            • Ensure compliance with SLAs and maintain customer satisfaction. Work with teams to enhance services and mitigate risks.

Requirements:

• • • • • • • Bachelor’s degree in Electronics & Engineering or Construction management is preferred.
            • Minimum of 2 years of experience in Data Center or Construction industries.
            • Strong understanding of Data Center infrastructure and relevant experience in construction or operations.
            • Proven customer service skills with excellent communication and coordination abilities.
            • Commitment to client service and strong conflict resolution skills.
            • Fluent in English and Cantonese and simple Mandarin is preferred.