Detail

Job Duties:

Perform market research to identify trends, customer needs, and the competitive landscape to guide product decisions.
Develop and implement product strategy for the Premium Protection Program to drive business growth and customer satisfaction.
Create new and improve current customer satisfaction and loyalty programs, while promoting cross-brand collaborations to boost customer satisfaction and loyalty.
Collect and evaluate customer feedback to pinpoint areas for improvement and innovation within the Premium Protection Program and other sell-out platforms.
Oversee and refine product details, prioritizing features and enhancements according to customer feedback and business objectives.
Partner closely with the marketing, sales, and customer support teams to drive product sales, enhance customer satisfaction, and facilitate ongoing improvements.
Collaborate with external partners to develop and implement the Premium Protection Program and sell-out platforms from a financial and business model perspective.
Establish KPIs and analytics frameworks to measure program success and drive data-driven decision-making.
Verify that the product meets all relevant local regulations.

Job Requirements:

Bachelor's degree in a relevant discipline, such as business, marketing, or a related field.
Minimum 3 years' experience in product management, preferably in consumer electronics
Familiarity with subscription-based services or protection plans, along with customer relationship management and service, is preferred.
Proven experience in creating and implementing product strategies that foster business growth.
Demonstrated ability to comprehend customer needs and convert them into actionable product features.
Strong verbal and written communication skills, able to convey complex ideas clearly to diverse audiences.
Robust analytical skills to analyze data, recognize trends, and make informed decisions.
Fluency in Cantonese, Mandarin, and English