• Provide Level 1 technical support for hardware, software, and network issues at physical venues (e.g., offices, event spaces).
• Troubleshoot and resolve basic IT problems (e.g., Wi-Fi connectivity, printer setup, user account access).
• Assist with IT venue setup, including configuring workstations, AV equipment, and basic network devices.
• Document and escalate complex issues to Level 2/3 support teams.
• Communicate technical solutions clearly in Cantonese and Mandarin (written and spoken).
• Support user onboarding/offboarding (e.g., account setup, password resets).

• 1+ year of experience in Level 1 IT support or helpdesk roles.
• Fluency in Cantonese and Mandarin (spoken and written); working English proficiency.
• Basic knowledge of Windows/macOS, MS Office, and network troubleshooting.
• Familiarity with AV systems, printers, and mobile devices.
• Customer-focused attitude with strong communication skills.
• Immediately Available is preferred

If you would like to apply for this position, please click "Apply" or send your CV to [email protected]. For more details, please contact Allison Lin on +852 2177 7577, or Whatsapp +852 6572 2388.