• Provide desktop on-site support services for the VIP service area according to the specified service level requirements;

• Provides deskside support services covering PCs, printers, corporate phones, software, VC settings and VIP user support.

• Establish support agreements with the supplier list to provide product-level technical advice and solutions related to the service;

• Provide recommended preventive measures to minimize or avoid potential problems;

• Restore desktop services based on the standard image provided by customer;

• For terminals with non-standard images, only terminal hardware support services are provided, otherwise they are handled as service requests;

• Provide document sorting and maintenance services, and the documents include but are not limited to new software versions or PC upgrades, emergency incidents and root cause analysis reports. Recommendations;

• Provide professional support for VIP users to ensure timely problem resolution;

• Receive and complete service request tickets assigned by the service desk L1 (helpdesk) team;

• Provide hardware maintenance and supplier management services

• Higher Diploma or degree in IT related

• Minimum of 5 years of experience working in a deskside or technical support role, with at least 2 years in a senior or lead capacity in large corporations

• Knowledge of network troubleshooting relate to desktop and notebook connection issue

• Must have a passion in technology, possess Can-Do Attitude and able to work independently with good team spirit

• Good in communication and customer service-oriented skill

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to [email protected]