Key Responsibilities

• • • • • • • • • • Monitor system performance and alert on potential incidents

                  • Troubleshoot and diagnose software and system related issues in a timely manner

                  • Provide first and second level technical support via phone, email, instant messenger and ticketing system

                  • Perform problem analysis, root cause identification and implement corrective actions

                  • Liaise with internal teams to resolve complex technical issues

                  • Maintain accurate documentation of support cases, solutions and knowledge base articles

                  • Participate in shift duty roster

Requirements

• • • • • • • • • • • • • • 1+ years of relevant experience in technical support, helpdesk or system support role (fresh graduates with strong technical aptitude will also be considered)

                          • Experience in supporting enterprise applications / SaaS products / cloud services is an advantage

                          • Understanding of databases, operating systems (Windows / Linux) and networking concepts a plus

                          • Able to work independently

                          • Willing to perform shift duties (rotating shifts including overnight & weekend)

                          • Good command of written and spoken Cantonese & Mandarin

                          • Immediate availability is highly preferred