Job Responsibilities

• ensuring personalized service and fostering long-term client relationships.

• Act as an ambassador of the brand, building and maintaining strong client relationships.
• Provide top-tier customer service, assisting clients with both pre- and post-sales inquiries.
• Facilitate sales through understanding client needs and delivering tailored experiences.
• Collaborate with team members to ensure smooth boutique operations and exceptional client satisfaction.
• Complaint handling

Job Requirements

• 3-5 years of experience in Luxury hospitality / guest relations / Concierge / Front Officer / Club Lounge Concierge.
• Fluent in Cantonese, English, and Mandarin.
• Strong interpersonal skills and a passion for delivering exceptional service.