Heep Hong Society 協康會
Team Leader, Street Fundraisers
13-Apr-2026
Ref:OL02068720
Full Time Unspecified
Responsibilities
  • 1. Team Leadership & Performance Management
  •  
  • Directly supervise, train, and mentor 4–6 street fundraisers, fostering a results-driven and motivated team culture
  • Conduct daily briefings/debriefings to align team goals, address challenges, and reinforce best practices
  • Implement performance KPIs (e.g., sign-ups/fundraiser, donor retention rates) and provide constructive feedback
  • Design and manage efficient shift schedules and field rotations to optimize recruitment results
  • 2. Field Operations & Compliance
  •  
  • Lead by example in the field, providing real-time coaching to fundraisers on donor engagement techniques
  • Ensure strict adherence to fundraising scripts, ethical guidelines, and data protection policies
  • Oversee inventory and distribution of fundraising materials (e.g., tablets, ID cards, brochures)
  • Resolve on-site issues promptly (donor complaints, team conflicts, logistical hurdles)
  • 3. Reporting, Strategy and Data Management
  •  
  • Generate daily/weekly/monthly performance reports for management, highlighting trends and improvement areas
  • Conduct market research (social media, donor trends) to refine fundraising strategies
  • Collaborate with the back office team to streamline donor onboarding and database management
  • Analyze data to identify opportunities for donor retention/upselling (e.g., upgrading donation tiers)
  • 4. Donor Engagement & Public Relations
  •  
  • Develop and execute donor recruitment/retention initiatives (e.g., donor visits, loyalty programs, thank-you events)
  • Draft compelling fundraising collateral (e.g., newsletters, proposals, social media appeals)
  • Represent the Society at public events, building trust and brand awareness
  • Step in as a lead fundraiser for high-value donor prospects when required
Qualifications
  • Tertiary qualification in business administration, sales marketing, public relations or related discipline 
  • Minimum 6 years' experience in street fundraising, F2F sales or team supervision (NGO experience is a plus)
  • Proven track record of meeting / exceeding donor acquisition targets
  • Experience in training and managing a field team
  • Ability to motivate and manage a diverse team
  • Fluent in Chinese and English, persuasive public speaker
  • Quick thinker for on-ground challenges
  • Proficient in CRM / DMS tools, Excel and reporting tools
  • Resilient in outdoor environments and changing campaign demands

 



For interested parties, please send the applications to [email protected]
 
(Personal data collected will be used for recruitment purposes only)
 
 
 
 
 
 
 
 


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We pioneer and create a better tomorrow for children and young people with diverse needs.
 
Established in 1963, Heep Hong Society is a leading education and rehabilitation organisation offering professional assessment, guidance, training and family support services. We are committed to helping children and young people of different abilities maximise their full potential, empower families and contribute to an inclusive society.
 
Our team of professionals includes psychologists, speech therapists, physiotherapists, occupational therapists, nurses, social workers and teachers. We serve more than 15,000 families every year at our service units, as well as mainstream kindergartens, primary and secondary schools. As an innovative service provider, Heep Hong Society is dedicated to researching evidence-based treatment approaches and promoting the development of integrated education and the rehabilitation sector through research, training and publishing.


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