（1）客戶服務培訓生(保險) Customer Service Executive Trainee, Insurance (Welcome Fresh Graduate)

Your role:

• Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.

• Work closely with internal and external parties to ensure timely and professional      service to customers

• Handle and resolve the problem cases independently

• Perform any ad hoc tasks as assigned

Requirements: 

• Passed IIQE Paper 1, 2,3 will be an advantage

• Shift duty is required

（2）客戶服務主任(保險) Customer Service Officer, Insurance

Your role:

• Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.

• Work closely with internal and external parties to ensure timely and professional service to customers

• Handle and resolve the problem cases independent

• Perform any ad hoc tasks as assigned

Requirements: 

• Candidates passed IIQE Paper 1, 2 & 3 will be considered as Senior Customer Service Officer

• Minimum of 2 years' working experience at customer services / insurance industry 

• Shift duty is required

（3）高級客戶服務主任(保險,員工福利) Senior Customer Service Officer, Insurance (Employee Benefit)

Your role:

• Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.

• Work closely with internal and external parties to ensure timely and professional service to customers

• Handle and resolve the problem cases independently

• Perform any ad hoc tasks as assigned

Requirements: 

• HKCEE / DSE or above in any disciplines

• IIQE Paper 1 & 3 required

• Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit

• Shift duty is required

（4）客戶服務主任（全職）- 主題公園／旅客服務

職責：

·         透過電話、電郵及／或即時通訊提供專業客戶服務，包括但不限於門票及預約服務

·         及時處理投訴電話及個案

·         與客戶維持良好關係

·         歡迎應屆畢業生申請，具備一年以上客戶服務相關經驗／曾就讀酒店管理或相關課程優先

工作地點：上環（地鐵站5分鐘步行距離）

工作時間：星期一至日輪班，09:00- 21:00（五天工作，每天8.5小時）

（5）客戶服務主任 (全職) - 虛擬銀行

職責：

·         透過電話、電子郵件及即時通訊處理客戶查詢，與客戶維持良好的關係

·         保持高水平的服務標準

·         歡迎具客戶服務背景、熱線接線員或銀行職員的申請者

·         具IIQE 第1、2卷或HKSI 第1、7及8卷者優先

工作地點：鰂魚涌

工作時間：星期一至日輪班，09:00- 21:00（五天工作，每天8.5小時）

（6）客戶服務主任 (全職) - (機場獎賞計劃)

職責：

·         透過電話、電子郵件、實時對話處理客戶有關會員平台查詢

·         協助會員使用手機應用程式及兌換獎賞

·         遵守所有監控和服務規定，確保熱線運作順暢

·         無需相關經驗、歡迎轉職人士及應屆畢業生申請

·         具備一年或以上處理客戶投訴經驗(零售、餐飲、酒店等行業) 可獲優先考慮

工作地點：美孚

工作時間：08:00 - 24:00（五天工作、每日8.5小時）

（7）客戶服務主仼-資訊科技 Customer Service Executive (General IT Helpdesk) (具IT經驗優先)

Your role:

·         Provide technical support via phone and email to address query/incident reported from users

·         Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues

·         Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required

·         Monitor and maintain service quality in accordance to Service Level Agreement

To Succeed Your Role:

·         5-day work per week; shift duty needed from Monday to Sunday

·         Willing to take 7x24 shift duty (42.5 hours' per week)

·         Ability to multi-task in a fast-paced environment

·         Candidate with more experience will be considered for the position of Senior Customer Service Executive.

·         Fresh Graduate will also be considered.

 Work Location: Mei Foo

有意應徵者可按 "申請" 或 電郵履歷表至 [email protected] 遞交職位申請。

有關招募詳情，歡迎透過 WhatsApp 9020 1638 聯絡我們！

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