Job Responsibilities

• • Support customers and sales teams in pre‑sale and post‑sale activities to drive revenue and retention (e.g., training, adoption analysis, problem‑solving).

  • Act as the primary liaison between the business unit and customers on product, service, and technology issues.

  • Deliver customer training via on‑site visits, virtual meetings, phone, or email to embed products into customer workflows.

  • Monitor customer health metrics, conduct regular check‑ins / business reviews, and proactively address churn risks.

  • Identify up‑sell / cross‑sell opportunities and share leads with the sales team.

  • Leverage AI technologies and data analytics (e.g., Power BI, Tableau) to enhance customer experience and product usage.

  • Manage special projects, maintain CRM logs, and act as a subject‑matter expert in one of four areas: Management, Customer Needs, Technology, or Training.

Job Requirements

• Bachelor’s degree in Business, IT, or a related field.

• 5‑8 years of experience in customer success, account management, or a similar role (global/national organisation experience preferred).

• Fluent in English, Cantonese, and Chinese (spoken & written).

• Strong technical aptitude – familiarity with CRM tools, AI platforms, data analytics (Power BI/Tableau), and automation is a strong advantage.

• Experience in the Commodity or Energy industries is highly preferred.

• Excellent communication, organisational, and time‑management skills; ability to work independently and under pressure.

• Resourceful, adaptable, detail‑oriented, and results‑driven with a positive attitude.