Key Responsibilities

• Handle customer enquiries and complaints through phone and email channels in a professional and timely manner
• Provide accurate and up-to-date information on products, services, and promotional offerings
• Process customer orders and deliver comprehensive after-sales support
• Maintain a professional and positive image when delivering business services to customers
• Standard office hours with no shift work; five-day work week

Requirements

• Higher Diploma or above, with at least 2 years of relevant experience in Call Centre, Customer Service, or Sales Support roles preferred
• IIQE Paper 1 & 2 passed is an advantage
• Strong verbal communication skills in English and Cantonese; proficiency in Putonghua is a plus
• Excellent written communication skills in both English and Chinese
• Proficient in PC applications with fast and accurate typing skills
• Ability to work independently while also being an effective team player
• Detail-oriented with strong time management skills; able to prioritize tasks and handle multiple responsibilities efficiently
• Self-motivated, responsible, patient, and eager to learn