The Department

The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club’s IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.

This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:

• Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.

• Manage the 24x7 IT Operations Centre.

• Manage the Club’s exploitation of the public cloud.

• Manage the complete lifecycle of the Club’s IT network and the technology within our data centres.

• Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).

• Provide the Club’s colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.

The Job

• Oversee the full lifecycle of IT assets with a strong focus on EOS/EOL management, including tracking vendor support timelines, coordinating upgrade or replacement plans, and ensuring alignment with security, compliance, and business continuity requirements.

• Manage Configuration Data Accuracy – Ensure the integrity and reliability of configuration data within the CMDB through governance and validation

• Implement and Maintain Discovery Tools – Oversee automated discovery processes to maintain accurate and up-to-date asset visibility

• Optimise the CMDB – Continuously improve the Configuration Management Database to support IT operations and service management

• Drive Process Improvements – Analyse trends and performance data to enhance asset and configuration management workflows

• Collaborate with Cross-Functional Teams – Work closely with IT, procurement, and operations teams to align asset and configuration strategies with business needs

About You

• Bachelor’s degree in Computer Science, Information Technology, or a related field; a Master’s degree is preferred

• 5 - 10 years of work experience in the IT industry, with 5+ years of experience in IT Service Management or observability solutions across distributed systems, with a strong focus on architecture and integration

• Experience in managing cross-functional teams and collaborating with various stakeholders to drive ITSM improvements

• Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues

• Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences

• Ability to effectively prioritise and execute tasks in a high-pressure environment

• Proven project and supplier relationship management experience

• In-depth understanding of ITIL frameworks and best practices in ITSM

• Familiarity with industry trends and emerging technologies related to IT operations and service management

• Proven track record of successfully leading ITSM

• Proven experience in ITSM tools such as ServiceNow, BMC Remedy or Helix, or Jira Service Management, including configuration and customization

• Familiarity with cloud platforms and services (e.g., AWS, Azure), including their integration with ITSM processes

• Proficiency in scripting (Python, PowerShell, Bash) and automation tools (Ansible, Terraform)

• Strong experience with DevOps practices, CI/CD pipelines, and automation tools to enhance software delivery and operational efficiency

• Fluent in speaking Cantonese and English

Apply Now!

We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [email protected]. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.