Implementing / enhancing Information Service Management (ITSM) platform for supporting IT operations;
Implementing / supporting Microsoft 365 solutions, including Microsoft Copilot, Microsoft Copilot Chat, Microsoft 365 Office, Microsoft Teams, etc
Receiving IT helpdesk calls and providing IT technical support (including, but not limited to, desktop hardware and software installation, configuration, relocation, and troubleshooting) for user community with escalation and follow-ups if required until the user’s reported problems are resolved
Executing IT system routine activities including daily system health and security checks, backup operation and data centre operation
Performing regular desktop management and security patch deployment to maintain effective and secure IT environment
Supporting meeting room equipment (audio / video conferencing and guest Wi-Fi), internal / external events
Performing IT inventory management (e.g. inventory record updating, stock taking, etc.) to ensure that the inventory is well recorded and updated
Diploma or above in Computer Science or related subjects and five passes in subjects including Chinese Language, English Language (Syllabus B) (at least Level 2 from 2007 onwards for the language papers) and Mathematics in the HKCEE, or equivalent
At least 5 years of experience working in a helpdesk or technical support role, with at least 2 years in a senior or lead capacity in large corporations
Extensive knowledge and experience troubleshooting hardware, software and network related issues
Experience supporting a diverse range of operation systems, including Windows, MacOS and mobile platform (iOS and Android)
Strong knowledge of desktop operating systems, productivity software (Microsoft Office, Zoom, Avaya Workspace, VDI), and common business applications
Familiarity with Active Directory, user account administration, MS Exchange administration, file access control, desktop management and patch management
Demonstrated proficiency with Microsoft 365 products, including Microsoft 365 Office, Microsoft Teams, Microsoft Copilot and Copilot Chat, etc.
Proficient in Information Service Management (ITSM) platforms, systems, and products, with experience in implementing or migrating ITSM systems
If interested in the above post, please send full resume with academic background, work history, current and expected salary via [email protected]
For more job opportunity, please visit our website: www.clts.com
The personal information collected is strictly for recruitment purpose only.
Information Technology>Engineering / Hardware Design
Information Technology>Network & System
Information Technology>Systems / Technical Support
HK$ -
Five-day work week
Medical insurance
CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations and we are an authorized supplier of T-contract service since 2005. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
