Manage the full client account lifecycle, including onboarding, account updates, and periodic reviews.
Perform comprehensive due diligence and verification work in accordance with internal KYC and AML standards.
Ensure accurate and timely entry of client information across all relevant internal platforms.
Serve as a checker to verify the quality and accuracy of work completed by makers.
Work closely with front‑office teams and their assistants to address documentation issues and support efficient client onboarding.
Provide day‑to‑day coaching and guidance to junior team members to help maintain overall service and compliance quality.
Assist with internal and external audits, regulatory assessments, and thematic reviews relating to onboarding processes.
Participate in ad hoc tasks, reporting duties, and special projects as instructed by the team lead.
Identify and recommend opportunities to streamline workflows and enhance operational efficiency.
Carry out data cleansing activities to support operational and reporting needs.
Requirements
Higher Diploma or above in Business, Finance, or relevant disciplines.
At least 3 years of practical experience in KYC, AML, or client onboarding within a regulated financial institution (bank, asset manager, broker‑dealer, or fintech).
Strong attention to detail with solid skills in document verification and accurate data input.
Proficient in MS Word, Excel, and Chinese word processing.
Strong written and spoken communication abilities in English, Chinese, and Mandarin.
