書信是一種不可缺少的通訊工具，即使在資訊發達的今天，書信依然有它的價值。例如你想建立良好工作、生意關係時，撰寫一封感謝信，會比你用電話道謝來得好。
寄一封感謝信（Letter of Appreciation）給生意伙伴、曾經提供服務給你的機構或客戶吧。就算你們還未正式建立合作關係，你也可以感謝他抽出寶貴的時間接見你。寄一封正式而帶友好語氣的感謝信給客戶，有利打好雙方關係﹔而一封較輕鬆帶專業語氣的讚美信給同事或下屬，則可提升對方的衝勁。如果在見工後寄一封感謝信給接見你的人，更可加添對方對你的印象，成功率大增﹗
在撰寫書信時，記得避免口語化的詞語、句子、俗語或簡寫，例如 "you're"等等，還要注意英式的書信一般較美式的傳統。信的開端及結尾都應感謝收信人。你亦可在內容中提及你們的關係如何讓收信人得益。
內容Content：一封好的感謝信應包括：1. 你要讚揚或感謝收信人(addressee)的事情;
2. 收信人協助你的詳情;
3. 表達你的正面意見;
4. 聯絡方法或提議。
以下是一些常用的詞彙和句子︰
effort (n)努力，appreciate (v)讚美，assist (v)協助，impressed (adj)印象深刻，
deserve (v)應得，thank (v) thanks (n)感謝，favor (n)好意，praise (n)稱讚, 讚揚，
contribute (v)獻出, 貢獻，dedicated (adj)專用的，succeed (v)成功，support (n/v)
支持，recognition (n)認同，look forward to (v)期望，gratitude (n)感謝, 謝意，attention (n)注意。
- Thanks for your dedicated efforts, which made the project a great success.
(多謝你的努力，因為有你今次計劃才能成功)
- I'm writing to express our appreciation / thanks / gratitude to you and your team.
(這封信是要表達我對你和你的同事的讚揚/感謝/謝意)
- Your contribution to / support of the team effort is greatly appreciated.
(我們衷心感謝你對本小組的貢獻/支持)
- Your team deserves credit / recognition / praise for organizing such a successful event.
(你們成功籌辦這次活動，實在值得讚揚 / 認同 / 表揚)
- I regard your generous assistance as a favor, which I hope to return in the future.
(感激你的慷慨幫忙，希望將來我能同樣協助你)
範例 Sample Letter of Appreciation
Dear Mr. Jones,
Thank you for meeting with me yesterday to talk about the post of Senior Sales Coordinator. I found our discussion informative and interesting and was impressed by the professionalism and enthusiasm of your sales team.
I believe my experience in direct and online sales coordination has prepared me to implement your exciting plans for expansion into e-commerce. I am eager to put my ideas and skills to work for such a dynamic company.
Again, thank you for the interview. I look forward to hearing your decision on the appointment. You may contact me by email at [email protected] or by telephone at 77771234.
Sincerely yours,
(Name) |
| 小測驗：好了，是時候測試一下你的實力了﹗請以T(True)或F(False)回答以下問題 |
| 1. It's OK to use slang in a letter of appreciation if you know the addressee. | T / F |
| 2. Thank the person at the beginning and end of the letter. | T / F |
| 3. Letters of appreciation are only used in customer relations. | T / F |
| 4. It's appropriate to promote the business relationship in a letter of appreciation. | T / F |
| 5. The letter should be very formal, regardless of whom you're addressing. | T / F |
Answers: 1.F 2.T 3.F 4.T 5.F
Posted on 12 Feb 2008.
